SHIPPING & RETURNS
Which countries do you ship to?
We ship to over 80 countries worldwide. These include the Middle East, Europe, USA, Asia and more. You will be able to select your destination country at checkout before placing your order.
How much does shipping cost?
For all orders placed within Lebanon, delivery is free of charge. For all international orders, shipping costs will depend on your destination country. You will be able to view your shipping details before completing your order at checkout.
What will my packaged order look like?
All Zed online orders are safely and carefully packaged in our custom jewellery boxes and pouches as shown below.
Do I need to pay additional customs when I receive my order?
For all international orders, kindly check with your local customs office regarding additional charges that may be imposed upon receiving your order. We are not responsible for any customs duties, V.A.T. or clearance charges that may be imposed by your destination country’s customs office.
Is my package insured?
Yes, all orders placed on our website are fully ensured until they reach you.
When will I receive my order?
In-stock products will be shipped out within 3 business days (You will be able to see whether or not your product is in-stock on the product page). For out-of-stock products, please allow up to 15 business days for production before your order is shipped out (This includes all rings on our site that are made-to-order in your custom ring size). Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
Delivery for local orders (placed within Lebanon) will take 2-5 business days. International orders will arrive within 3-7 business days depending on the destination country.
Orders within Lebanon
Products that are in-stock can be returned free of charge within 1 week from the date of delivery. Kindly contact us at firstname.lastname@example.org within this timeframe and we will assist you through the return process. Products must be in their original condition and packaging in order for a return to be accepted. Orders that are out-of-stock or made-to-order are not eligible for return or refund. All rings on our site are made-to-order and therefore are not eligible for return or refund. Kindly check that your order details are correct before placing your order.
International orders are not eligible for return or refund at this time.
I received an incorrect or faulty product.
If you received an incorrect or faulty product, kindly contact us at email@example.com. Please note that proof of incorrect/faulty order must be provided. In the case that a return is accepted, a refund will be issued once the package arrives at our address. Please note that it may take up to 10 business days for your refund to appear on your account. Please note that we are not responsible for refunding duties and taxes during this process.